Privacy Policy

Last Updated: Feb, 8th, 2026

Keyhole Solution LLC (“Keyhole,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://keyholesolution.com, contact us, request services, or communicate with us by phone, email, or text message.

By using our website or communicating with us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Keyhole Solution LLC
131 E Third Street, #153
Maysville, KY 41056
Phone: (502) 410-5681
Website: https://keyholesolution.com

2. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

We collect information you voluntarily provide to us, including when you:

  • submit a contact form

  • request an estimate or service

  • call, email, or text us

  • leave a comment on our website

  • create an account, if account functionality is available

  • otherwise communicate with us

This information may include:

  • name

  • company name

  • phone number

  • email address

  • service address or project location

  • message content and attachments

  • any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect limited technical information such as:

  • IP address

  • browser type

  • device type

  • operating system

  • referring pages

  • pages visited

  • date and time of access

We use this information to operate, maintain, and secure our website.

Comments

If comments are enabled on our website and you leave a comment, we collect the information shown in the comments form, along with your IP address and browser user agent string to help detect spam.

An anonymized string created from your email address may be provided to the Gravatar service to determine whether you use it. After approval of your comment, your profile picture may be visible publicly in connection with your comment.

3. How We Use Your Information

We may use your information to:

  • respond to inquiries and service requests

  • provide estimates, scheduling, and customer support

  • communicate about projects, work orders, appointments, and updates

  • send service-related emails or text messages

  • operate, secure, and improve our website

  • prevent fraud, abuse, or unauthorized activity

  • comply with legal obligations

  • maintain internal business records

We do not sell your personal information.

4. SMS and Text Messaging Privacy

If you provide your phone number and consent to receive text messages from us, we may use your number to send:

  • service scheduling updates

  • appointment confirmations

  • work order or project status notifications

  • responses to your inquiries

  • customer support messages

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us directly at (502) 410-5681 or through our website.

We do not sell, rent, or share your mobile number or SMS opt-in data with third parties for their own marketing purposes. We may share your information with service providers only as necessary to deliver communications and operate our business.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support site functionality, security, and user convenience.

For example:

  • If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience.

  • If you visit a login page, a temporary cookie may be set to determine whether your browser accepts cookies.

  • If you log in, cookies may be used to save your login session and display preferences.

  • If you edit or publish content, a cookie may be stored indicating the post ID of the edited article.

You can control cookies through your browser settings. Disabling cookies may affect how parts of the website function.

6. Media Uploads

If you upload images or files to our website, you should avoid uploading files that contain embedded location data or other metadata you do not want disclosed. Visitors may be able to download and extract metadata from publicly accessible files.

7. Embedded Content and Third-Party Services

Pages on this website may include embedded content or links to third-party websites and services. Embedded content from another website behaves as though you visited that website directly.

Those third parties may collect data about you, use cookies, and monitor your interaction with their content according to their own privacy policies. We are not responsible for the privacy practices of third-party websites or services.

8. When We Share Information

We may share information in limited circumstances, including:

  • with vendors and service providers that help us operate our website, communications, and business systems

  • with spam detection, hosting, messaging, or technical support providers

  • when necessary to protect our rights, property, users, or the public

  • when required by law, subpoena, court order, or other legal process

  • in connection with a business transfer, merger, sale, or reorganization

We do not sell personal information, and we do not share SMS consent data with third parties for their own marketing use.

9. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide services

  • maintain business records

  • comply with legal, tax, accounting, or security obligations

  • resolve disputes

  • enforce our agreements

If comments are enabled, comments and related metadata may be retained indefinitely so follow-up comments can be recognized and approved automatically.

If user accounts are available on the site, profile information may be retained for as long as the account remains active, subject to legal and administrative requirements.

10. Your Rights and Choices

Depending on your relationship with us and applicable law, you may have the right to:

  • request access to personal information we hold about you

  • request correction of inaccurate information

  • request deletion of personal information, subject to legal and operational exceptions

  • request an export of certain personal information you provided to us

  • opt out of SMS communications by replying STOP

To make a privacy-related request, contact us using the information in the Contact section below.

We may retain certain information when required for administrative, legal, security, or recordkeeping purposes.

11. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no website, email system, text messaging platform, or internet transmission is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after changes are posted means you accept the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us at:

Keyhole Solution LLC
131 E Third Street, #153
Maysville, KY 41056
Phone: (502) 410-5681
Website: https://keyholesolution.com/contact

If you want, I can also rewrite your /about/terms-of-service/ page so the Privacy Policy and SMS Terms all match each other cleanly.