Privacy Policy

Last Updated: May 12, 2026

Keyhole Solution LLC (“Keyhole,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us.

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit our website at https://keyholesolution.com, contact us, request services, or communicate with us by phone, email, or text message.

By using our website or communicating with us, you agree to the practices described in this Privacy Policy.

  1. Who We Are

Keyhole Solution LLC
131 E Third Street, #153
Maysville, KY 41056

Phone: (502) 410-5681
Website: https://keyholesolution.com

  1. Information We Collect

We may collect information you voluntarily provide to us, including when you:

• Submit a contact form
• Request an estimate or service
• Call, email, or text us
• Leave a comment on our website
• Create an account, if account functionality is available
• Otherwise communicate with us

This information may include:

• Name
• Company name
• Phone number
• Email address
• Service address or project location
• Message content and attachments
• Service request details
• Any other information you choose to provide

We may also automatically collect limited technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Referring pages
• Pages visited
• Date and time of access

We use this information to operate, maintain, secure, and improve our website.

  1. How We Use Your Information

We may use your information to:

• Respond to inquiries and service requests
• Provide estimates, scheduling, and customer support
• Communicate about projects, work orders, appointments, and updates
• Send service-related emails or text messages
• Operate, secure, and improve our website
• Prevent fraud, abuse, or unauthorized activity
• Comply with legal obligations
• Maintain internal business records
• Enforce our agreements and policies

We do not sell your personal information.

  1. SMS and Text Messaging Privacy

Keyhole Solution LLC may use SMS text messaging to communicate with customers about service requests, scheduling, appointment confirmations, work order updates, job coordination, and customer support.

If you opt in to receive customer-care SMS messages from Keyhole Solution LLC, we may use your mobile phone number and SMS consent status to send service-related text messages.

You may opt in to receive customer-care SMS messages through the following methods:

Inbound SMS Opt-In

You may text START to (502) 410-5681 to receive customer-care text messages regarding service scheduling, appointment confirmations, work order updates, job coordination, and customer support.

Verbal Opt-In

You may also opt in verbally during a phone call with Keyhole Solution LLC when requesting service-related SMS follow-up.

Keyhole Solution LLC does not currently collect SMS consent through website forms or paper forms. If we later add a website form that collects SMS consent, that form will include a separate, optional, unchecked SMS consent checkbox with the required SMS disclosures.

SMS messages may include:

• Service scheduling updates
• Appointment confirmations
• Work order or project status notifications
• Job coordination and service-related updates
• Responses to customer inquiries
• Customer support messages

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us directly at (502) 410-5681 or through our website.

We do not sell, rent, or share your mobile number, SMS opt-in data, or SMS consent status with third parties for their own marketing or promotional purposes.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

All text messaging originator opt-in data and consent will not be shared with any third parties for unrelated third-party marketing or promotional purposes.

We may share SMS-related information with service providers only as necessary to deliver the messaging service, operate our business systems, comply with law, prevent fraud or abuse, or protect the security of our services.

  1. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support site functionality, security, and user convenience.

You can control cookies through your browser settings. Disabling cookies may affect how parts of the website function.

  1. Embedded Content and Third-Party Services

Pages on this website may include embedded content or links to third-party websites and services.

Those third parties may collect data about you, use cookies, and monitor your interaction with their content according to their own privacy policies.

We are not responsible for the privacy practices, content, or security practices of third-party websites or services.

  1. When We Share Information

We may share information in limited circumstances, including:

• With vendors and service providers that help us operate our website, communications, messaging, hosting, security, and business systems
• When necessary to protect our rights, property, users, customers, or the public
• When required by law, subpoena, court order, or other legal process
• When necessary to prevent fraud, abuse, unauthorized activity, or security incidents
• In connection with a business transfer, merger, sale, financing, acquisition, or reorganization

We do not sell personal information.

We do not share SMS opt-in data, SMS consent status, or mobile information with third parties for their own marketing or promotional purposes.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

  1. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide services
• Respond to inquiries
• Maintain business records
• Comply with legal, tax, accounting, or security obligations
• Resolve disputes
• Enforce our agreements
• Prevent fraud, abuse, or unauthorized activity

  1. Your Rights and Choices

Depending on your relationship with us and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Opt out of SMS communications by replying STOP
• Request information about how we use or share your information

To make a privacy-related request, contact us using the information in the Contact Us section below.

  1. Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no website, email system, text messaging platform, or internet transmission is completely secure, and we cannot guarantee absolute security.

  1. Related Policies

SMS Terms & Conditions:
https://keyholesolution.com/about/sms-terms/

Terms of Service:
https://keyholesolution.com/about/terms-of-service/

Communication Preferences:
https://keyholesolution.com/about/communication-preferences/

Contact:
https://keyholesolution.com/contact/

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of our website or services after changes are posted means you accept the revised Privacy Policy.

  1. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us at:

Keyhole Solution LLC
131 E Third Street, #153
Maysville, KY 41056

Phone: (502) 410-5681
Website: https://keyholesolution.com/contact/