Communication Preferences

Last Updated: Feb, 7th, 2026

Keyhole Solution LLC (“Keyhole,” “we,” “our,” or “us”) provides customers and website visitors with options to manage how we communicate with them. This Communication Preferences page explains how you can opt out of or modify certain communications from us, including text messages, emails, and phone calls.

This page is intended to work alongside our Privacy Policy, Terms of Service, and SMS Terms & Conditions.

1. Who We Are

Keyhole Solution LLC
131 E Third Street, #153
Maysville, KY 41056
Phone: (502) 410-5681
Website: https://keyholesolution.com

2. Types of Communications We May Send

Depending on your relationship with us, we may communicate with you regarding:

  • service scheduling and appointment confirmations

  • work order updates and project status notifications

  • responses to your inquiries or requests

  • customer support communications

  • billing or account-related matters

  • follow-up communications related to active or recent service activity

These communications may be sent by text message, phone call, voicemail, or email.

3. SMS / Text Message Preferences

If you have opted in to receive text messages from us, you may opt out at any time by replying:

STOP

After you send STOP, you will receive a one-time confirmation message and will no longer receive non-essential text messages from that number unless you opt back in.

For assistance, reply:

HELP

You may also contact us directly at (502) 410-5681 or through our website contact page.

Message frequency varies. Message and data rates may apply.

4. Email Preferences

If you receive emails from us and no longer wish to receive non-essential email communications, you may:

  • use any unsubscribe link included in the email, if available

  • contact us directly and request removal from future email communications

  • email us through the contact information listed on our website

Please allow a reasonable period for processing your request.

5. Phone Call Preferences

If you prefer not to receive non-essential phone calls from us, you may contact us and request that we limit or stop non-urgent phone communications.

Please note that if you have an active service request, project, appointment, or support matter, we may still contact you when necessary to complete requested services, confirm scheduling, respond to your inquiry, or address important account or operational issues.

6. Service-Related and Operational Communications

Even if you opt out of certain communications, we may still contact you when necessary for legitimate business or operational reasons, including:

  • responding to an inquiry you initiated

  • confirming or updating an appointment

  • communicating about an active project, work order, or service request

  • delivering important account, billing, legal, or security-related notices

  • complying with legal or contractual obligations

These communications are considered service-related or transactional and may still be sent where appropriate.

7. Updating Your Preferences

You may request changes to your communication preferences at any time by contacting us at:

Phone: (502) 410-5681
Website: https://keyholesolution.com/contact

When contacting us, please include enough information for us to identify your record, such as your name, phone number, email address, and the communication method you want changed.

8. Processing Requests

We will make reasonable efforts to honor valid communication preference requests promptly. In some cases, a short processing period may be required before changes fully take effect.

If you continue to receive messages during that processing period, please contact us again so we can review the request.

9. Consent and Re-Enrollment

If you previously opted out of text messaging and later wish to resume receiving texts from us, you may re-enroll by replying:

START

or by contacting us directly and requesting that messaging be re-enabled.

By re-enrolling, you consent to receive future text communications from us as described in our SMS Terms & Conditions.

10. Privacy

Your communication preferences and contact information are handled in accordance with our Privacy Policy.

We do not sell, rent, or share your phone number, email address, or messaging consent data with third parties for their own marketing purposes.

For more information, please review our Privacy Policy.

11. Changes to This Page

We may update this Communication Preferences page from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our website or communications after updates are posted constitutes acceptance of the updated terms.

12. Contact Us

If you have questions about this page or would like to update your communication preferences, contact us at:

Keyhole Solution LLC
131 E Third Street, #153
Maysville, KY 41056
Phone: (502) 410-5681
Website: https://keyholesolution.com/contact